Attainia, Inc - ProductionFAQs FAQs - GeneralDealing with a grey screen upon launching PLAN

Dealing with a grey screen upon launching PLAN

Use these steps to address the scenario where clicking "Start" next to PLAN or PLAN Advanced opens a new window but only a grey screen appears.

Example of grey screen

Step 1 - Close out of all Attainia windows in your browser.

Step 2 - Click on the link below to go to the "Flash Player Help" page.

There, you should see a box titled "Global Storage Settings".

Step 3 - Slide the sliderbar all the way to the left.

Step 3 - Slide the sliderbar all the way to the left.

Step 4 - UNcheck the "Store common Flash components to reduce download times."

Step 4 - UNcheck the "Store common Flash components to reduce download times."

Click Confirm.

Click Confirm.

Step 5 - Set sliderbar to 10MB (second position from the right)

Step 5 - Set sliderbar to 10MB (second position from the right)

Step 6 - REcheck the "Store common Flash components to reduce download times" checkbox.

Step 6 - REcheck the "Store common Flash components to reduce download times" checkbox.

Step 7 - Navigate to the folder icon ("Website Storage Settings")

Step 7 - Navigate to the folder icon ("Website Storage Settings")

Step 8 - Click "Delete all sites"

Step 8 - Click "Delete all sites"

This only deletes the temporary files used by Flash Player to load previously loaded Flash websites. They will be re-downloaded again once you navigate back to them. This will not delete any user-saved information such as bookmarks or favorites.

Click "Confirm".

Click "Confirm".

Step 9 - Please login at https://phx.attainia.com and try launching PLAN again.

If you are still having trouble loading PLAN, please contact Attainia Support (866-288-2464 Ext 1 OR support@attainia.com) for additional assistance.

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